1. Overview

At Courry, we strive to provide excellent service to all our customers. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. When Refunds Are Available

2.1 Service Cancellation

Refunds may be available in the following situations:

• Service cancelled before driver pickup
• Driver unable to complete the service
• Service cancelled due to weather or safety concerns
• Technical issues preventing service completion
• Service cancelled by Courry for operational reasons

2.2 Service Issues

Refunds may be considered for:

• Significant delays not caused by customer
• Damage to items during transport (with proper documentation)
• Service not performed as agreed
• Driver misconduct or unprofessional behavior
• Billing errors or overcharges

3. When Refunds Are Not Available

Refunds will not be provided for:

• Services completed successfully
• Cancellations after driver has arrived at pickup location
• Customer-provided incorrect information (address, contact details)
• Customer not available at pickup or delivery location
• Items refused by recipient
• Violation of our terms of service
• Force majeure events (natural disasters, government actions)

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support within 48 hours of the service
2. Provide your order number and detailed explanation
3. Include any relevant documentation (photos, receipts)
4. Allow 3-5 business days for review

4.2 Required Information

When requesting a refund, please provide:

• Order number or transaction ID
• Date and time of service
• Detailed description of the issue
• Contact information
• Supporting documentation if applicable

5. Refund Processing

5.1 Review Process

Our team will review your refund request:

• We will investigate the circumstances
• We may contact the driver for additional information
• We will review any provided documentation
• We will make a decision within 3-5 business days

5.2 Refund Methods

Refunds will be processed using the original payment method:

• Credit/Debit cards: 5-10 business days
• Bank transfers: 3-7 business days
• Digital wallets: 1-3 business days
• Platform credits: Immediate

6. Partial Refunds

In some cases, partial refunds may be issued:

• Service partially completed
• Minor delays or inconveniences
• Service quality issues
• Billing discrepancies

7. Dispute Resolution

If you disagree with our refund decision:

1. Contact our customer support for escalation
2. Provide additional evidence or documentation
3. Request review by a senior team member
4. Consider mediation if resolution cannot be reached

8. Special Circumstances

8.1 Emergency Situations

In emergency situations, we may expedite refund processing:

• Medical emergencies
• Natural disasters
• Government-mandated closures
• Critical service failures

8.2 Repeat Customers

Loyal customers may receive special consideration for refund requests based on their service history.

9. Contact Information

To request a refund or for questions about this policy:

10. Policy Updates

We may update this refund policy from time to time. Changes will be posted on our website, and we will notify users of significant changes via email or through our platform.